Frequently Asked Questions
All you need to know about our service.
The bus departs at the scheduled time and cannot wait for flight delays.
In case of a delayed flight:
In case of a delayed flight:
- contact us as soon as possible at +39 391 399 8081
- you can change your ticket free of charge up to 30 minutes before departure, with no penalty
Yes, you can change the date and time of your trip free of charge up to 30 minutes before departure.
You will only pay any fare difference between the two trips.
For airport departures, you can also bring forward or postpone your trip by up to 24 hours with no extra cost.
You will only pay any fare difference between the two trips.
For airport departures, you can also bring forward or postpone your trip by up to 24 hours with no extra cost.
Yes, you can cancel your ticket up to 24 hours before departure and receive a voucher equal to 100% of the amount paid, valid for 12 months.
If you cancel at least 48 hours in advance, you can also request a refund, with a penalty equal to 80% of the ticket price.
If you cancel at least 48 hours in advance, you can also request a refund, with a penalty equal to 80% of the ticket price.
If you have registered on the website, you can manage changes and cancellations directly from your personal area.
If you are not registered, you can:
If you are not registered, you can:
- create an account even after purchase
- request assistance via email or WhatsApp during office hours
Each passenger may carry free of charge:
All of the above luggage is already included in the ticket price.
- 2 checked bags up to 15 kg (33 lbs) each (or 1 checked bag up to 23 kg / 50 lbs)
- 1 backpack or carry-on bag up to 40 × 30 × 20 cm
All of the above luggage is already included in the ticket price.
Yes. Oversized luggage, bicycles, surfboards and other sports equipment may be transported subject to available luggage compartment space.
We recommend contacting our customer service team before departure to check availability and reserve transport.
Alternatively, if luggage compartment space is still available, the supplement may be paid directly to the driver on the day of travel.
The supplement is €10.00 per item.
We recommend contacting our customer service team before departure to check availability and reserve transport.
Alternatively, if luggage compartment space is still available, the supplement may be paid directly to the driver on the day of travel.
The supplement is €10.00 per item.
Yes, folding or partially disassembled bicycles may be transported, subject to available luggage compartment space.
We recommend contacting our customer service team before departure to confirm availability.
Electric bicycles must be transported without the battery; the battery may be carried on board by the passenger.
The bicycle transport supplement is €10.00.
We recommend contacting our customer service team before departure to confirm availability.
Electric bicycles must be transported without the battery; the battery may be carried on board by the passenger.
The bicycle transport supplement is €10.00.
Yes, small pets up to 10 kg (22 lbs) are allowed provided they travel in a suitable carrier that fits under the passenger’s seat.
The pet transport supplement is €10.00.
The pet transport supplement is €10.00.
- Children aged 0 to 36 months: travel free of charge without a dedicated seat
- Children aged 3 to 12: flat fare of €12.00
Yes, dedicated discounts are available for airport staff and members of the armed or military forces.
You can request your dedicated discount card, which will be activated within 48 hours of your request.
You can request your dedicated discount card, which will be activated within 48 hours of your request.
Yes, season tickets and multi-trip passes are available.
To purchase them you need to:
To purchase them you need to:
- register on the website
- access the dedicated season ticket area
