{"id":529,"date":"2026-05-10T18:26:23","date_gmt":"2026-05-10T18:26:23","guid":{"rendered":"https:\/\/www.fiumicinoexpress.com\/?page_id=529"},"modified":"2026-05-11T23:33:26","modified_gmt":"2026-05-11T23:33:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.fiumicinoexpress.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>\r\n            .fe-faq-wrap{max-width:820px;margin:50px auto;padding:0 16px}\r\n            .fe-faq-title{font-size:1.5rem;font-weight:800;margin-bottom:6px;text-align:center;color:#0B1B3A}\r\n            .fe-faq-sub{color:#555;font-size:.97rem;text-align:center;margin-bottom:24px}\r\n            .fe-faq-item{border:1px solid #E5E7EB;border-radius:10px;margin-bottom:10px;overflow:hidden;background:#fff;transition:box-shadow .2s}\r\n            .fe-faq-item:hover{box-shadow:0 2px 12px rgba(11,27,58,.07)}\r\n            .fe-faq-item.active{box-shadow:0 2px 16px rgba(11,27,58,.1);border-color:#0B1B3A}\r\n            .fe-faq-question{width:100%;padding:17px 20px;border:none;background:none;text-align:left;cursor:pointer;font-size:.97rem;font-weight:700;color:#0B1B3A;display:flex;justify-content:space-between;align-items:center;gap:16px;font-family:inherit}\r\n            .fe-faq-question::after{content:\"+\";font-size:1.3rem;font-weight:300;flex-shrink:0;transition:transform .25s;color:#4a6fa5}\r\n            .fe-faq-item.active .fe-faq-question::after{transform:rotate(45deg)}\r\n            .fe-faq-answer{max-height:0;overflow:hidden;transition:max-height .32s ease;padding:0 20px;line-height:1.7;color:#333;font-size:.96rem}\r\n            .fe-faq-item.active .fe-faq-answer{max-height:1200px;padding:0 20px 18px}\r\n            .fe-faq-answer ul,.fe-faq-answer ol{padding-left:20px;margin:12px 0}\r\n            .fe-faq-answer a{color:#1a56c4;text-decoration:underline}\r\n            .fe-faq-footer{text-align:center;margin-top:24px}\r\n            .fe-faq-footer a{display:inline-block;color:#fff;background:#0B1B3A;font-size:.93rem;text-decoration:none;font-weight:600;padding:12px 22px;border-radius:8px;transition:background .2s}\r\n            .fe-faq-footer a:hover{background:#1a56c4}\r\n            <\/style>\r\n            <script>\r\n            (function(){\r\n                if(window.feFaqInit) return;\r\n                window.feFaqInit = true;\r\n                document.addEventListener(\"click\", function(e){\r\n                    var btn = e.target.closest(\".fe-faq-question\");\r\n                    if(!btn) return;\r\n                    var item = btn.closest(\".fe-faq-item\");\r\n                    var list = item.closest(\".fe-faq-wrap\");\r\n                    var wasActive = item.classList.contains(\"active\");\r\n                    if(list){\r\n                        list.querySelectorAll(\".fe-faq-item.active\").forEach(function(el){\r\n                            el.classList.remove(\"active\");\r\n                        });\r\n                    }\r\n                    if(!wasActive) item.classList.add(\"active\");\r\n                });\r\n            })();\r\n            <\/script>        <div class=\"fe-faq-wrap\">\r\n            <h2 class=\"fe-faq-title\">Frequently Asked Questions<\/h2>\r\n            <p class=\"fe-faq-sub\">Everything you need to know before booking your trip.<\/p>\r\n                            <div class=\"fe-faq-item\">\r\n                    <button class=\"fe-faq-question\" type=\"button\">What happens if my flight is delayed?<\/button>\r\n                    <div class=\"fe-faq-answer\">The bus departs at the scheduled time and cannot wait for flight delays.<br><br>In case of a delayed flight:<br><br><ul><li>contact us as soon as possible at +39 391 399 8081<\/li><li>you can change your ticket free of charge up to 30 minutes before departure, with no penalty<\/li><\/ul><\/div>\r\n                <\/div>\r\n                                <div class=\"fe-faq-item\">\r\n                    <button class=\"fe-faq-question\" type=\"button\">Can I change the date or time of my ticket?<\/button>\r\n                    <div class=\"fe-faq-answer\">Yes, you can change the date and time of your trip free of charge up to <strong>30 minutes before departure<\/strong>.<br><br>You will only pay any fare difference between the two trips.<br><br>For airport departures, you can also bring forward or postpone your trip by up to <strong>24 hours<\/strong> with no extra cost.<\/div>\r\n                <\/div>\r\n                                <div class=\"fe-faq-item\">\r\n                    <button class=\"fe-faq-question\" type=\"button\">Can I cancel my booking?<\/button>\r\n                    <div class=\"fe-faq-answer\">Yes, you can cancel your ticket up to <strong>24 hours before departure<\/strong> and receive a voucher equal to <strong>100% of the amount paid<\/strong>, valid for 12 months.<br><br>If you cancel at least <strong>48 hours in advance<\/strong>, you can also request a refund, with a penalty equal to 80% of the ticket price.<\/div>\r\n                <\/div>\r\n                                <div class=\"fe-faq-item\">\r\n                    <button class=\"fe-faq-question\" type=\"button\">How can I change or cancel my ticket?<\/button>\r\n                    <div class=\"fe-faq-answer\">If you have registered on the website, you can manage changes and cancellations directly from your personal area.<br><br>If you are not registered, you can:<br><br><ul><li>create an account even after purchase<\/li><li>request assistance via email or WhatsApp during office hours<\/li><\/ul><\/div>\r\n                <\/div>\r\n                                <div class=\"fe-faq-item\">\r\n                    <button class=\"fe-faq-question\" type=\"button\">How much luggage can I bring?<\/button>\r\n                    <div class=\"fe-faq-answer\">Each passenger may carry free of charge:<br><br><ul><li>2 checked bags up to 15 kg (33 lbs) each (or 1 checked bag up to 23 kg \/ 50 lbs)<\/li><li>1 backpack or carry-on bag up to 40 \u00d7 30 \u00d7 20 cm<\/li><\/ul><br>All of the above luggage is already included in the ticket price.<\/div>\r\n                <\/div>\r\n                                <div class=\"fe-faq-item\">\r\n                    <button class=\"fe-faq-question\" type=\"button\">Can I bring oversized luggage or sports equipment?<\/button>\r\n                    <div class=\"fe-faq-answer\">Yes. Oversized luggage, bicycles, surfboards and other sports equipment may be transported subject to available luggage compartment space.<br><br>We recommend contacting our customer service team before departure to check availability and reserve transport.<br><br>Alternatively, if luggage compartment space is still available, the supplement may be paid directly to the driver on the day of travel.<br><br>The supplement is \u20ac10.00 per item.<\/div>\r\n                <\/div>\r\n                                <div class=\"fe-faq-item\">\r\n                    <button class=\"fe-faq-question\" type=\"button\">Can I bring a bicycle?<\/button>\r\n                    <div class=\"fe-faq-answer\">Yes, folding or partially disassembled bicycles may be transported, subject to available luggage compartment space.<br><br>We recommend contacting our customer service team before departure to confirm availability.<br><br>Electric bicycles must be transported without the battery; the battery may be carried on board by the passenger.<br><br>The bicycle transport supplement is \u20ac10.00.<\/div>\r\n                <\/div>\r\n                                <div class=\"fe-faq-footer\">\r\n                    <a href=\"\/en\/faq\/\">See all FAQ &rarr;<\/a>\r\n                <\/div>\r\n                    <\/div>\r\n        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"inLanguage\":\"en\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What happens if my flight is delayed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The bus departs at the scheduled time and cannot wait for flight delays.In case of a delayed flight:contact us as soon as possible at +39 391 399 8081you can change your ticket free of charge up to 30 minutes before departure, with no penalty\"}},{\"@type\":\"Question\",\"name\":\"Can I change the date or time of my ticket?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, you can change the date and time of your trip free of charge up to 30 minutes before departure.You will only pay any fare difference between the two trips.For airport departures, you can also bring forward or postpone your trip by up to 24 hours with no extra cost.\"}},{\"@type\":\"Question\",\"name\":\"Can I cancel my booking?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, you can cancel your ticket up to 24 hours before departure and receive a voucher equal to 100% of the amount paid, valid for 12 months.If you cancel at least 48 hours in advance, you can also request a refund, with a penalty equal to 80% of the ticket price.\"}},{\"@type\":\"Question\",\"name\":\"How can I change or cancel my ticket?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If you have registered on the website, you can manage changes and cancellations directly from your personal area.If you are not registered, you can:create an account even after purchaserequest assistance via email or WhatsApp during office hours\"}},{\"@type\":\"Question\",\"name\":\"How much luggage can I bring?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Each passenger may carry free of charge:2 checked bags up to 15 kg (33 lbs) each (or 1 checked bag up to 23 kg \/ 50 lbs)1 backpack or carry-on bag up to 40 \u00d7 30 \u00d7 20 cmAll of the above luggage is already included in the ticket price.\"}},{\"@type\":\"Question\",\"name\":\"Can I bring oversized luggage or sports equipment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Oversized luggage, bicycles, surfboards and other sports equipment may be transported subject to available luggage compartment space.We recommend contacting our customer service team before departure to check availability and reserve transport.Alternatively, if luggage compartment space is still available, the supplement may be paid directly to the driver on the day of travel.The supplement is \u20ac10.00 per item.\"}},{\"@type\":\"Question\",\"name\":\"Can I bring a bicycle?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, folding or partially disassembled bicycles may be transported, subject to available luggage compartment space.We recommend contacting our customer service team before departure to confirm availability.Electric bicycles must be transported without the battery; the battery may be carried on board by the passenger.The bicycle transport supplement is \u20ac10.00.\"}}]}<\/script>\r\n        \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-529","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.fiumicinoexpress.com\/en\/wp-json\/wp\/v2\/pages\/529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fiumicinoexpress.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fiumicinoexpress.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fiumicinoexpress.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fiumicinoexpress.com\/en\/wp-json\/wp\/v2\/comments?post=529"}],"version-history":[{"count":2,"href":"https:\/\/www.fiumicinoexpress.com\/en\/wp-json\/wp\/v2\/pages\/529\/revisions"}],"predecessor-version":[{"id":531,"href":"https:\/\/www.fiumicinoexpress.com\/en\/wp-json\/wp\/v2\/pages\/529\/revisions\/531"}],"wp:attachment":[{"href":"https:\/\/www.fiumicinoexpress.com\/en\/wp-json\/wp\/v2\/media?parent=529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}