FREQUENTLY ASKED QUESTIONS
You can ask for authorisation by calling +39 3913998081 (monday to saturday, 8am to 8pm); you will receive written authorisation via email. At that stage, you can catch the first available bus. Please show the old ticket and the email to the driver.
Tickets can be purchased from our authorised sellers; from the online ticket counter to be found at www.fiumicinoexpress.com; they can also be purchased on the bus for an extra fee.
Tickets purchased on the bus have to be paid in cash to the driver.
The traveller has the right to carry one item of hand luggage (maximum size: 42X30X18 7kg) and two items of hold baggage (maximum size: 67X50X27 cm/30 kg.).
Yes, if there is room available in the luggage compartment, with the cost of € 7 per extra item.
Yes, up until 30 minutes from departure, using the website and paying a fee of €3,50. You will have to print the new ticket and show it to the driver alongside the old, unused one.
Yes, applying for a refund on firstname.lastname@example.org up until 24 hours before departure, and/or through Whatsapp at + 39 391 3998081
You can contact us by telephone at +39 391 3998081, or send an email to email@example.com